About this role
Job title: Enterprise Team Lead
About the Role
Lead and empower a dedicated team of 6-8 Enterprise Account Managers within Factorial's Spanish Enterprise CX team, reporting to the Head of Account Management for Spain. Drive retention, expansion, and high-value relationships with large corporate accounts, partnering with Area Managers to deliver maximum ROI for our Spanish enterprise clients.
What You'll Do
- Lead & Empower: Guide a dedicated team of 6-8 Enterprise Account Managers, fostering ownership, self-improvement, and high performance, tailored to handling large corporate accounts.
- Strategic Retention & Growth: Design and execute strategies to maximize retention and drive upsell/cross-sell within our top-tier client portfolio, contributing significantly to revenue amplification.
- Contract Renegotiations: Directly oversee and support the team in complex contract renewals, multi-year renegotiations, and commercial structuring for high-value accounts.
- Stakeholder Management: Guide your team in navigating complex corporate structures, building strong relationships with C-Level executives, HR Directors, and Procurement heads.
- Hands-on Operational Involvement: Roll up your sleeves when needed. You will actively participate in steering committees, critical business reviews (QBRs), and crisis management for key accounts.
- Data-Driven Optimization: Regularly monitor team performance metrics, identifying areas for improvement and implementing tailored strategies to drive business growth.
- Cross-Functional Collaboration: Partner closely with Product, Engineering, and Enterprise Sales to feed back customer insights, ensuring our platform evolves to meet large-scale corporate needs.
- Talent Development: Collaborate with the Talent team to recruit, onboard, and retain top-tier AM talent, building a robust and resilient team.
What We're Looking For
- Language Skills: Spanish expert speaker and fluent in English.
- Enterprise Experience: Proven experience managing individual contributors in an Enterprise Customer Success or Account Management team within a SaaS environment.
- Negotiation & Executive Presence: Strong track record in contract renegotiations, handling procurement processes, and managing high-level stakeholders.
- Operational Agility: You are strategic but also love being close to the action. You enjoy jumping into operations to unlock roadblocks for your team and clients.
- Analytical Mindset: Strong analytical skills, a problem-solving mindset, and the ability to use data insights to make informed business decisions.
- Startup Soul: Ready to work in a fast-paced, less corporate, startup environment—even when dealing with corporate clients!
Compensation & Benefits
- Alan private health insurance
- High growth, multicultural and friendly environment
- Wellhub (gyms, pools, outdoor classes)
- Cobee for saving expenses
- Language classes
- Breakfast in the office and organic fruit
- Food discounts with Nora
- Pet-friendly office
- More perks discussed during the interview process
About Factorial
At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.
We believe in inclusive, diverse talent and equal opportunities. Our values are: We own it, We learn and teach, We partner, We grow fast.