Enterprise Support Specialist, Wise Platform
About this role
Job title: Enterprise Support Specialist, Wise Platform
As an Enterprise Support Specialist for Wise Platform, your mission is to drive operational efficiency and scalability for our partners. You'll be the main point of contact for our partners, ensuring that they get the most out of our products by acting as their internal liaison within Wise Platform.
You will provide advanced-level support and guidance throughout the entire partner lifecycle: from implementation to ongoing optimization.
What You’ll Do: Your responsibilities are broadly split into four main pillars:
Implementation and Operational Setup
- Proactively review partners’ operating environments to deliver training, documentation, and best practices in customer support.
- Develop tailored support documentation and lead workshops to map out support models for new partnerships.
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