Enterprise Support & Service Manager

Job title: Enterprise Support & Service Manager

About the Role Skyworks seeks an Enterprise Support & Service Manager to plan and oversee enterprise-level support and service activities for designated clients, ensuring quality service and operational performance within program and delivery standards. The role focuses on developing client relationships, understanding client business and product installations, and driving proactive service to reduce downtime and support costs. This position serves as the single point of contact to coordinate resolution of service incidents and escalations, and collaborates with Sales and Support to demonstrate value and identify opportunities for expanded support.

What You'll Do

• Act as the primary point of contact for customers; maintain timely, effective communication; build strong relationships; resolve inquiries and operational issues promptly.
• Manage order entry and changes with accuracy and timeliness; maintain data integrity across systems for all order transactions.
• Drive bookings by analyzing backlog, forecasts, and lead times, identifying discrepancies, and collaborating with customers to close gaps; hold customers accountable for bookings with consistent follow-up via daily calls.
• Perform forecast analysis, entry, and review, working with customers and sales teams to resolve discrepancies.
• Identify urgent needs and coordinate deep expedites with Demand Management to determine root causes and implement corrective actions; proactively mitigate risks to ensure timely delivery.
• Support allocation decisions to optimize inventory distribution and ensure contract terms are fulfilled in a timely manner.
• Prepare and analyze quotes to ensure accuracy and alignment with customer requirements and Sales.
• Assist with quality failure analysis, collaborating with technical teams to resolve issues and maintain customer satisfaction.
• Prepare for customer meetings and participate in those meetings to drive adoption and alignment.

What We're Looking For

• Strong customer-facing skills with experience managing enterprise-level support or professional services engagements.
• Ability to coordinate cross-functional teams (sales, support, demand management) to resolve issues and drive service delivery.
• Experience with order management, bookings, forecasts, and data integrity across systems.
• Excellent communication, relationship-building, and problem-solving abilities.
• Proactive risk mitigation and root-cause analysis capabilities.