Enterprise Service Delivery Manager

Job title: Enterprise Service Delivery Manager

About the Role Skyworks' enterprise service delivery team plans and oversees support and service activities for company products and services for designated clients. The role ensures quality service and operational performance within program and delivery standards, while developing client relationships and understanding client business and installations to identify service needs and drive proactive service to reduce downtime and costs. The position acts as the primary point of contact to coordinate resolution of service incidents and escalations, collaborating with sales and support to demonstrate value and identify opportunities for expanded support.

What You'll Do

• Serve as the primary point of contact for customers, ensuring timely and effective communication.
• Build strong relationships to enhance customer satisfaction.
• Address inquiries and resolve operational issues promptly.
• Manage order entry and changes, ensuring accurate and timely processing; maintain data integrity across systems for all order transactions.
• Drive bookings by analyzing backlog, forecasts, and lead times, identifying discrepancies, and collaborating with customers to close gaps; hold customers responsible for bookings with daily follow-up.
• Perform forecast analysis, entry, and review, working closely with customers and sales teams to resolve discrepancies.
• Identify urgent needs and coordinate deep expedites, working with Demand Management to determine root causes and implement corrective actions; proactively mitigate risks to ensure timely delivery.
• Support allocation decisions to optimize inventory distribution and ensure compliance with contract terms and timely fulfillment.
• Prepare and analyze quotes to ensure accuracy and alignment with customer requirements and Sales.
• Assist with quality failure analysis, collaborating with technical teams to resolve issues and maintain customer satisfaction.
• Compile relevant data, insights, and documentation for customer meetings to enable informed discussions and decision-making.
• Analyze reports and data to provide actionable insights that improve communication and planning; contribute to forecasting accuracy, booking performance, and process improvements.

What We're Looking For

• Pro-active Post Design-Win Activities
• Works closely with Customers & Sales
• Advanced Excel skills and strong analytical capabilities
• Proficiency in Forecasting and CRM Tools, familiarity with SAP, and PowerBI a plus
• Ability to probe, ask why, and push back constructively
• Strong relationship-building skills and stakeholder engagement
• Customer-focused mindset with a commitment to delivering high-quality service
• Ability to work independently in a fast-paced, deadline-driven environment
• Constant learner with a drive for continuous improvement
• Team player
• Qualifications: Bachelor’s degree in business or equivalent experience
• 2+ years in business operations, customer service, sales support, or order fulfillment/management
• Excellent written and verbal English communication skills
• Strong organizational skills and attention to detail
• Critical thinker with proven ability to work cross-functionally

Nice to Have

• PowerBI experience
• SAP familiarity