Enterprise Customer Success Manager – Consulting & Agency

Job title: Enterprise Customer Success Manager – Consulting & Agency

Location: UK-London (Remote)

Work Setup: Remote

Job Category: Customer Support

Posting Date: October 20, 2026

Job Description

The Enterprise Customer Success Manager is responsible for the health, retention, and growth of Deltek’s strategic Professional Services accounts. Acting as a trusted advisor, you will build executive relationships, understand customer objectives, and align Deltek’s solutions to deliver measurable business value. You will lead onboarding, adoption, and engagement strategies while proactively managing risk and identifying growth opportunities. Working cross-functionally, you’ll ensure a seamless customer experience and represent the voice of the customer within Deltek.

Key Responsibilities

• Customer Relationship & Success

• Build strong relationships with enterprise stakeholders and act as a trusted advisor

• Lead onboarding and drive adoption to maximise customer value

• Develop and execute success plans focused on retention and growth

• Identify and mitigate risks, owning resolution plans

• Drive customer advocacy (references, case studies, events)

• Executive Engagement

• Lead Executive Business Reviews, providing insights, performance metrics, and strategic recommendations

• Deliver data-driven presentations to senior stakeholders and steering committees

• Commercial & Growth

• Partner with Sales on account strategy, including renewals, upsell, and cross-sell

• Support commercial discussions while maintaining long-term relationships

• Share accountability for renewal and growth targets

• Cross-functional Collaboration

• Work closely with Sales, Product, Support, Services, and Cloud teams to deliver outcomes

• Oversee implementations and ensure customer success across the lifecycle

• Act as the customer’s advocate internally, escalating risks and feedback

• CRM & Operational Excellence

• Maintain accurate account data, success plans, and health metrics in Gainsight/Salesforce

• Provide clear reporting and insights to leadership

• Team & Development

• Contribute to team growth through mentoring and knowledge sharing

• Continuously develop expertise in products, industry trends, and Customer Success best practices

• What We’re Looking For

• Experience managing enterprise SaaS or ERP customers (Maconomy preferred)

• Strong commercial acumen and ability to link technology to business value

• Excellent stakeholder management, communication, and presentation skills

• Proven ability to manage multiple accounts and priorities

• Experience working cross-functionally in complex organisations

• AI literacy, with the ability to apply tools to improve productivity and client outcomes

• Self-starter with strong problem-solving and organisational skills

• Preferred

• Experience in Professional Services, Architecture, Engineering, or Consulting sectors

• Familiarity with Gainsight or similar Customer Success platforms

• Experience managing large, complex enterprise accounts ($1M+ ACV)

• Bachelor’s degree or equivalent experience

• Why Deltek

• As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

• Why Join TeamDeltek

• The work we do is important. The way we do it is just as important. Our values guide the decisions we make, how we work together, and how we help our customers succeed. That’s what makes Deltek more than a place to work — it’s a place where you can grow, make an impact, and help others do the same.

• Our employees dedicate their time and resources to many worthy causes, including Blood Cancer United and Save the Children, that foster health and well-being across the globe. Deltek also empowers employees to dedicate work hours to causes they are passionate about through our Volunteer Time Off program.

• All employees across the globe have access to programs and tools like LinkedIn Learning, professional speaking and defined development paths to truly own their careers.

• We are building a learning community where employees can work with diverse individuals, explore new ways of thinking, and expand their capabilities through our programs.

• We embrace and celebrate all of our differences—including ages, cultures, ethnicities, gender identities, sexual orientations, religious beliefs, disabilities and veteran status, as well as the life experiences and ideas of our employees—through our work and employee resource groups.

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