Enterprise Client Services Manager

Job title: Enterprise Client Services Manager

About the Role

Plans and oversees enterprise-level support and service activities for Skyworks products and services for a designated client or group of clients. Acts as a single point of contact to coordinate resolution of service incidents and escalation of technical issues, and collaborates with sales and support to demonstrate value and identify opportunities for expanded service.

What You'll Do

• Serve as the primary point of contact for customers, ensuring timely and effective communication and building strong relationships to enhance satisfaction.
• Manage order entry and changes, ensuring data integrity across systems for all order transactions.
• Drive bookings by analyzing backlog, forecasts, and lead times; hold customers accountable for bookings with proactive follow-up.
• Perform forecast analysis and entry, resolving discrepancies with customers and sales teams.
• Identify urgent needs and coordinate deep expedites with Demand Management, mitigating risks to timely delivery.
• Support allocation decisions to optimize inventory and ensure contract fulfillment.
• Prepare and analyze quotes to ensure accuracy and alignment with customer requirements and sales.
• Assist with quality failure analysis, collaborating with technical teams to resolve issues and maintain customer satisfaction.
• Compile relevant data and documentation for customer meetings to enable informed discussions and decision-making.
• Analyze reports and data to provide actionable insights for better communication, planning, and forecasting accuracy.

What We're Looking For

• Pro-active in post-design-win activities; works closely with customers and sales.
• Advanced Excel skills and strong analytical capabilities.
• Proficiency in Forecasting and CRM Tools; familiarity with SAP and PowerBI a plus.
• Ability to probe, ask why, and push back constructively.
• Strong relationship-building skills and stakeholder engagement.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Ability to work independently in a fast-paced, deadline-driven environment.
• Constant learner with a drive for continuous improvement.
• Team player with excellent written and verbal English communication.
• Strong organizational skills and attention to detail.
• Critical thinker with the ability to work cross-functionally.
• Bachelor’s degree in business or equivalent experience; 2+ years in related fields (business operations, customer service, sales support, or order fulfillment/management).

Nice to Have

• SAP familiarity
• PowerBI familiarity

Compensation & Benefits

• Salary and benefits not disclosed in the posting.