Enterprise Apps Engineer II

ABOUT THIS ROLE

POSITION SUMMARY

The Enterprise Apps Engineer II is a senior technical contributor within the Enterprise Applications team at Apex Fintech Solutions, responsible for the administration, automation, and continuous improvement of the firm's SaaS application stack. The role carries deep platform ownership of the Atlassian suite — Jira Software, Jira Service Management, and Confluence — as mission-critical business platforms, while extending across the broader enterprise portfolio including Zoom, Slack, Okta, and Microsoft 365.

What distinguishes this role is the expectation that the Engineer can take an ambiguous operational challenge and work through to a practical, scalable solution — drawing on scripting, automation tooling, AI-assisted development, and creative use of the available platform ecosystem to deliver outcomes without waiting for a prescribed path. The Engineer designs sophisticated Atlassian workflows, automation rules, integrations, and governance frameworks that streamline business processes across Engineering, Product, Operations, and Business teams. Beyond the Atlassian platform they serve as the technical escalation point for complex SaaS issues, lead strategic automation and integration initiatives, and mentor junior team members. The role champions platform best practices, proactively identifies improvement opportunities, and ensures enterprise applications deliver a seamless, secure, and productive experience across the firm.

DUTIES & RESPONSIBILITIES

Core Platform Administration & Engineering

• Architect, configure, and continuously optimize Atlassian Cloud platforms including Jira Software, Jira Service Management, and Confluence to meet evolving business needs
• Design and implement complex workflows, automation rules, custom fields, permission schemes, and notification schemes to support diverse business processes
• Develop advanced automation solutions using Jira Automation, REST APIs, webhooks, and scripting to reduce manual effort and drive consistency
• Lead integration projects connecting Atlassian platforms with identity providers (Okta), development tools (GitHub), CI/CD pipelines, and other enterprise systems
• Establish and enforce governance frameworks including project templates, naming conventions, permission models, and data retention policies
• Evaluate, implement, and manage Atlassian Marketplace apps to extend platform functionality while ensuring security, compatibility, and license efficiency
• Lead platform upgrade and migration initiatives with minimal disruption to business operations
• Monitor platform performance, usage analytics, and health metrics; proactively identify and resolve issues before they impact users
• Serve as the primary escalation point and subject-matter expert for complex Atlassian technical issues across all teams
• Partner with Security and Compliance to ensure the Atlassian platform meets enterprise security standards and regulatory requirements
• Optimize license utilization and manage product access across the Atlassian suite to ensure cost-effective operations
• Lead proof-of-concept initiatives to evaluate new Atlassian features, capabilities, and marketplace apps

Enterprise SaaS Administration & Automation

• Implement, manage, and administer a wide variety of SaaS applications including Zoom, Slack, Okta, and Microsoft 365
• Provide technical direction on the selection and implementation of new applications and services to avoid duplication of tools and functionalities
• Serve as an escalation point for junior team members on complex SaaS issues across the enterprise application stack
• Drive automation and integration across the enterprise application portfolio — including through the creative application of AI tools and platforms — to improve operational efficiency and eliminate repetitive manual effort

Enablement, Documentation & Collaboration

• Design and deliver training programs, documentation, and best-practice guides for administrators, project managers, and end users across Atlassian and other enterprise tools
• Produce clear, accurate, and accessible documentation — including guides, FAQs, runbooks, and configuration records — maintained for both technical and non-technical audiences
• Collaborate with stakeholders across Engineering, Product, Operations, and Business teams to translate requirements into scalable technical solutions
• Mentor junior team members on Atlassian administration, enterprise SaaS tooling, and automation best practices
• Collaborate with Atlassian support and account teams to resolve critical issues and contribute to product roadmap discussions

EDUCATION & EXPERIENCE

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience) required
• 5+ years of hands-on experience administering and supporting enterprise SaaS applications, with at least 3 years focused on the Atlassian platform (Jira, Confluence, Jira Service Management)
• Expert-level Jira administration: project configuration, workflows, schemes, custom fields, automation, and JQL
• Strong Confluence administration: space management, permissions, templates, macros, and content organisation
• Proven experience with Atlassian automation tools including Jira Automation; experience with ScriptRunner a plus
• Experience with Atlassian REST APIs and standard integration patterns
• Demonstrated experience with ITSM processes and Jira Service Management implementation
• Hands-on experience administering Zoom, Slack, Okta, and Microsoft 365 in an enterprise environment
• Experience with identity management and SSO integration (SAML, OAuth, Okta)
• Knowledge of Agile and DevOps methodologies and their implementation in Jira
• Atlassian certifications (ACP-100, ACP-600, ACP-620) strongly preferred
• Familiarity with middleware tooling and experience working with users on both Windows and macOS

REQUIRED SKILLS & ABILITIES

• Advanced technical proficiency with the Atlassian platform suite and its ecosystem of integrations and marketplace apps and billing.
• Strong scripting and automation capabilities with a track record of building custom solutions that reduce manual effort
• Intellectual curiosity and strong diagnostic instincts: able to reason through unfamiliar systems, form and test hypotheses, and arrive at root causes in complex, distributed SaaS environments without a