Enterprise Applications Support Analyst (Oracle Fusion)

Job title: Enterprise Applications Support Analyst (Oracle Fusion)

About the Role The Enterprise Applications Support Analyst (Oracle Fusion) provides high-quality support for Oracle Fusion Cloud ERP, ensuring system stability, performance, and a seamless user experience across global operations. Based remotely across Europe, the role acts as a key link between business users, IT, and external vendors to investigate issues, support business processes, and translate technical concepts into practical solutions.

What You'll Do

• Provide functional and application support for Oracle Fusion Cloud ERP, including incident resolution, root-cause analysis, and user assistance.
• Monitor application performance and proactively identify opportunities to improve system reliability and user experience.
• Support core Oracle Fusion business processes across Finance, Procurement, Supply Chain, or other relevant modules.
• Manage and prioritize support requests, ensuring adherence to service levels and business expectations.
• Collaborate with business users, business analysts, technical teams, and third-party vendors to resolve issues and deliver enhancements.
• Participate in testing, change management, and release activities related to Oracle Fusion updates and new functionality.
• Maintain knowledge articles, support documentation, and operational procedures to promote efficient issue resolution.
• Support integrations and cross-functional processes involving Oracle Fusion and other enterprise applications, including Freshservice and JIRA.
• Contribute to continuous improvement initiatives within the Global IT function and help drive best practices for application support.

What We're Looking For

• 1+ years of experience working with Oracle Fusion Cloud as an implementer, consultant, or support team member.
• Fluent in written and spoken English.
• Exceptional communication and interpersonal skills, with the ability to engage with employees at all levels.
• Strong problem-solving abilities and a proactive approach to addressing issues.
• Highly visible with a positive attitude and focus on customer service.
• Excellent ability to manage multiple competing priorities and flexibility to adjust to changing requirements.
• Ability to quickly grasp and explain technological and business concepts.
• Result-driven mindset: drive & energy to perform and deliver excellent results.
• ITIL knowledge is beneficial.
• Knowledge of SQL, OIC or BI Publisher is advantageous but not required.

Nice to Have

• ITIL knowledge (beneficial).
• Familiarity with Oracle Integration Cloud (OIC) or BI Publisher.
• Experience using Freshservice and JIRA for IT service management.

Compensation & Benefits

• Salary range €33,000 - €40,000 per year with a competitive salary and generous benefits package.
• A supportive culture that encourages ownership and collaboration.
• Career development opportunities in a company that values ambition, expertise, and responsibility.
• Recognition for your contributions in a business that balances global success with a close-knit team ethos.
• Flexible homeworking to enable productive and collaborative work from home or on site as appropriate.