Enterprise Application Support Specialist

ON.energy is setting the standard for large load interconnection. ON’s patented AI UPS™ is a medium-voltage UPS that serves as a firewall, protecting the data center from the grid, and the grid from the data center. With multiple gigawatts currently under construction, we are enabling grid-safe data centers. Role Summary The Enterprise Application Support Specialist - Assets & Purchasing is the primary support resource and subject matter expert for the applications that run asset management, purchasing, and construction operations - with Procore as the anchor platform. The role combines application support, configuration, business analysis, and integration troubleshooting to keep these systems reliable, well-adopted, and aligned with business operations.

Key Responsibilities

• Application Administration & Support

• Serve as the primary support resource for Procore and supporting asset management, purchasing, and field applications.

• Administer configuration, permissions, workflows, templates, forms, directories, and project or asset settings across supported applications.

• Troubleshoot user, data, and workflow issues, escalating to vendors or internal technical teams as needed.

• Maintain documentation, knowledge articles, and standard operating procedures for supported applications and processes.

• Business Analysis & Process Improvement

• Partner with stakeholders to gather requirements, document current- and future-state processes, and improve adoption of Procore and related systems.

• Translate business needs into functional requirements, configuration decisions, user stories, and test scenarios.

• Align processes across Construction Operations, Asset Management, Procurement, Finance, Project Controls, and IT.

• Integrations, Data & Technical Enablement

• Support integrations between Procore, asset management, purchasing, and enterprise systems such as ERP, document management, reporting, and identity platforms.

• Assist with API, middleware, data mapping, and integration troubleshooting alongside technical teams or consultants.

• Validate data quality and system behavior after configuration changes, releases, or integration updates.

• Training, Adoption & Governance

• Train end users and power users on application functionality, process expectations, and best practices.

• Promote consistent standards, governance, naming conventions, and permissions across supported applications.

• Track support trends and recurring issues to prioritize roadmap and operational improvements.

• Key Requirements

• 5+ years supporting enterprise business applications in asset management, procurement, construction technology, or ERP-adjacent environments.

• Hands-on Procore administration and configuration experience (permissions, workflows, templates, forms), plus exposure to asset management or purchasing systems.

• Business analysis experience: requirements gathering, process documentation, and solution design.

• Ability to troubleshoot functional application issues as well as integration, data, and workflow problems.

• Working knowledge of application governance, change management, and user support practices.

• Excellent communication skills across field, operations, finance, procurement, IT, vendor, and leadership audiences.

• Preferred Experience

• Asset management or EAM/CMMS platforms, purchasing and procure-to-pay workflows, project controls, or project accounting.

• APIs, iPaaS or middleware platforms, SSO, data mapping, or reporting.

• Working with vendors, consultants, or implementation partners.

• Azure DevOps, Jira, ServiceNow, Power BI, SharePoint, or Microsoft 365.

For US-based roles - What you’ll get:

• Competitive salary + annual performance-based bonus eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

For Mexico-based roles - What you’ll get:

• Competitive salary + annual performance bonus eligibility
• Christmas Bonus (Aguinaldo): 30 days
• Major medical expenses and life insurance
• Paid time off and holidays (per local policy)

For all roles:

• Professional development and growth opportunities

• Opportunity to grow with a mission-driven team shaping the future of clean energy

• Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.

• Benefits vary by role and location and are subject to change.

• Agency Notice: ON.energy does not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of ON.energy. No placement fees or compensation will be paid for unsolicited candidate submissions.