Enterprise Application Administrator

Job title: Enterprise Application Administrator

About the Role D2L is seeking an Enterprise Application Administrator to support and optimize enterprise systems (NetSuite, Jira, Confluence, Slack, and other platforms). You will collaborate with IT and business teams to ensure performance, integration, security, and user accessibility.

What You'll Do

• Administer and maintain enterprise apps (NetSuite, Jira, Confluence, Slack, and others) with a focus on performance, security, and accessibility.
• Provide day-to-day user support and incident ticket handling.
• Serve as SME for integration workflows; troubleshoot data flow issues with integration teams.
• Develop and maintain system documentation, processes, and user guides.
• Manage data imports, exports, and data integrity across systems.
• Manage user accounts, roles, and permissions; enforce access control.
• Support testing, upgrades, and deployments of enhancements; coordinate with vendors.
• Collaborate with Service Managers, Developers, and other teams to align solutions with business needs.
• Assist with troubleshooting and resolving system errors; provide timely updates.
• Approach problems with an architectural mindset, considering upstream/downstream impacts and scalability.

What We're Looking For

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience).
• 3-5 years of experience in an enterprise application support or administrator role, working with NetSuite, Jira, Confluence, Slack or similar platforms.
• Technical skills: familiarity with cloud-based applications and system administration; basic scripting/automation (PowerShell, JavaScript).
• Experience with integration tools like Azure Functions or Data Factory.
• Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure.
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Team player with the ability to manage multiple tasks and priorities.
• Adaptability and willingness to learn new technologies in a fast-changing environment.

Nice to Have

• Experience administering multiple enterprise applications simultaneously.
• Basic understanding of data flows, data integrations, and troubleshooting integration issues.
• Experience working in an Agile environment or familiarity with Jira.
• Knowledge of IT security, data management, and system performance best practices.

Compensation & Benefits

• Base Salary Range: CAD 72,500—85,500 per year.
• Wellness Subsidy, Equity Grants, Variable Incentive, and other benefits may be included as part of total compensation.