About this role
HRTX
This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the UK Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.
- Attending scoping calls (if required)
- Requesting pricing from vendors
- Creating proposals and quotes
- Follow up calls
- Managing the pipeline ensuring orders are placed in a timely fashion
- Checking won work (all documentation is present and correct)
- Ensuring full and clear invoicing profiles are completed.
- Making sure all essential information for smooth job delivery is updated on the system
- Maintenance of account records on the Salesforce CRM system
- Working as part of the wider account team
Qualifications
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Must be fluent in English
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Must be process driven and have exemplary accuracy and attention to detail skills.
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Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
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Candidates will need strong organizational and communication skills.
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Able to use initiative as well as work as part of a team.
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Self-motivated and enthusiastic.
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Strong business work ethic.
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Knowledge of Salesforce would be beneficial.
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MS Office particularly Word, PowerPoint & Excel
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..