Enrollment Support Specialist
About this role
About the Role This position serves as the primary office point of contact for current and prospective students, parents, and the community, with a focus on student financial account inquiries. As the One-Stop point of contact, you will assess needs and provide centralized enrollment support across college departments. What You'll Do
- Process admission applications and all student documents (high school transcripts, unofficial college transcripts, chargeback requests).
- Provide enrollment support via front counter, chatbot, text messaging, email, and phone.
- Support operations using CRM and ERP systems.
- Provide student account support for online accounts (Atlantic Cape Connect, Self Service, Buccaneer Email, Blackboard, etc.).
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