Enrollment Coordinator
About this role
Job Description
Syracuse University’s D’Aniello Institute for Veterans and Military Families (IVMF) provides an exceptional, participant-centered experience to military-connected individuals seeking career training, education, entrepreneurship, and related services. This position is a front-door point of contact who helps each individual identify the right next step across IVMF’s programs.
Working from person-centered discovery, the incumbent identifies an individual’s goals, eligibility, readiness, timing, and constraints; explains relevant IVMF pathways accurately; recommends a primary next step while keeping appropriate future options open; supports the application and enrollment; documents the interaction in the CRM; and completes a warm handoff with clear ownership so that no inquiry becomes a dead end.
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