About this role
Job title: Enrollment Coach
About the Role The Enrollment Coach at Wayland Baptist University's Plainview Campus helps convert prospective undergraduate students into enrolled students. The role emphasizes superior customer service and professional communication with prospective students through phone calls, emails, texts, campus tours, college fairs, and information sessions, both virtually and in-person, while guiding applicants through the admission process to enrollment.
What You'll Do
- Conduct yourself with integrity and honesty in alignment with the university mission.
- Proactively support Plainview undergraduate applicants through the admission process to enrollment.
- Maintain in-depth knowledge of undergraduate degrees and programs.
- Communicate effectively with students, parents, school counselors, alumni, and other WBU offices throughout the recruitment process.
- Lead group and individual campus tours for interested students and constituents.
- Travel as directed within the market area to host high school fairs/visits and other activities to drive engagement.
- Participate in planning and execution of on-campus and off-campus recruitment events.
- Stay current on industry standards and trends.
- Meet conversion and yield goals as set by the Director of Undergraduate Admission.
- Demonstrate working knowledge of financial aid opportunities and requirements.
What We're Looking For
- A commitment to and alignment with the purposes and philosophy of Christian higher education as promoted by the Baptist General Convention of Texas/Texas Baptists and Wayland Baptist University.
- Education: Bachelor's Degree from an accredited college or university is required.
- Experience and Knowledge: Experience in higher education with a focus in admissions is preferred.
- Skills and Abilities:
- Excellent written, oral, and interpersonal communication with faculty, students, and administrators across the university community
- Ability to collaborate effectively with others across the university community
- Independent problem solving, self-direction, and strong time management skills
- Strong organizational and analytical skills
- Proficiency with Word, Excel, and PowerPoint
- Familiarity with Slate CRM is preferred
- Ability to work under pressure and prioritize duties