English and Romanian Speaking Support Associate - Part time

Job title: English and Romanian Speaking Support Associate - Part time

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Wolt is an exciting place to work, offering opportunities to learn, build, and ship more than in many other companies. You’ll be challenged and have fun along the way. If you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Join Wolt as a Part-Time English & Romanian Speaking Support Associate

We're on the lookout for part-time (20 hrs/week) Support Associates who speak Romanian and English fluently to join our Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.

What you’ll be doing

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

Day-to-day in this role, you’ll:

• Handle customer, courier, and merchant inquiries through live chat, phone, and email support
• Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
• Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs
• Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice
• Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines
• Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools
• Stay up to date with new processes, market changes, training materials, and internal updates

What We’re Looking For

• Excellent communication skills and plenty of patience
• Persistence, kindness, and empathy to find the best solution for everyone involved
• Great attention to detail and strong focus
• Ability to handle complex tasks that require quick thinking and good organization
• Ability to handle stressful situations, multitask, and manage multiple interactions
• Ability to make fast decisions in challenging moments
• Understanding of the importance of great customer experience
• Fluent in both Romanian and English (C1)
• At least a high school diploma
• Willing to work in shifts, including weekends and holidays; 24/7 operations
• Comfortable with new apps and systems, and able to adapt quickly to changes
• Any previous work experience is welcome, especially in a similar role, but not required. Training provided

What You’ll Get by Joining Us

• Fully remote work
• 15% cashback on your Wolt orders
• Meal vouchers
• 5-day work week
• Medical subscription in the Regina Maria clinics network (Priority Plus plan)
• Monthly sports activity budget
• Access to Bookster - online library
• Extra vacation days based on seniority (starting from 22 days plus 1 per year, up to 27 days)
• 2-week structured onboarding program
• Structured mentoring from Team Leads
• Training sessions, workshops, and learning opportunities
• Clear career development path and opportunities to grow within the company
• Wolt-wide training programs
• Employee Assistance Program for you and your immediate family
• A friendly, tolerant, and inclusive work environment
• All necessary equipment for your work (laptop, monitor, headset)

Working hours

Wolt Customer Support operates 7 days a week, 365 days a year, 24/7. You’ll be working in morning, afternoon, or night part-time shifts, scheduled over a 4-hour period. Shifts may include weekends and public holidays, depending on business and organizational needs.

Technical requirements:

• A strong and reliable internet connection and a suitable remote working environment without distractions
• This is a fully remote position, but all work must be performed from Romania only
• Candidates must also be available to fully participate in the training and onboarding process

Next steps

What to expect from onboarding:

Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor.

Diversity and inclusion

We’re committed to growing and empowering a more inclusive community within our company. We hire and cultivate diverse teams from all backgrounds, experiences, and perspectives. We believe true innovation happens when everyone has room at the table and the tools and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.