About this role
Job Description
Job Description
Job Purpose
The Elevated Engineer is a client-facing technical advisor who delivers, stabilizes, and optimizes ICE Mortgage Technology solutions for enterprise lending clients. You will pair hands-on Encompass expertise with strategic guidance, resolving complex production issues and helping clients optimize their platform, integrations, and workflows across the loan lifecycle, with a focus on correspondence loan purchase, delivery and investor compliance.
Responsibilities
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Lead resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer
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Serve as the primary escalation point for high-impact correspondent client
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Advise clients on ICE Mortgage Technology products, APIs, and integrations and guide them through new product adoption and transformation initiatives
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Support correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions
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Lead workflow optimization to reduce funding turn times and improve investor delivery accuracy
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Configure and troubleshoot Encompass forms, fields, business rules, milestones, and eFolder organization
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Resolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirements
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Diagnose UI, API, data integrity, and performance-related issues across environments
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Build strong partnerships with client stakeholders and internal ICE teams and mentor junior team members while contributing to service quality and process improvements
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Knowledge and Experience
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Bachelor's degree in computer science, information technology, or a related field, or equivalent experience
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7+ years supporting enterprise SaaS or mortgage technology clients, including 3–5+ years with correspondent lending exposure
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5+ years of hands-on Encompass experience as an administrator, consultant, support engineer or advanced user
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Advanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms
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Strong knowledge of the loan lifecycle from origination through purchase and delivery
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Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem
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Proven ability to advise executive stakeholders and translate technical concepts into business language
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Strong prioritization and project management
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Excellent organization, prioritization, and project management skills.t skills, with an ownership mindset in high-pressure, SLA-driven environments
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Strong ownership mindset with the ability to operate in high-pressure, SLA-driven environments
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Collaborative team player with a continuous improvement approach
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Preferred Knowledge and Experience
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Correspondent Lending
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delegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems
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Technical:
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APIs and REST services, AWS or Azure, SQL, and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics
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AI and Analytics
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Applying analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early
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Other Requirements
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Ability to travel up to 10%
LI-SF1
Inter continental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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