About this role

Provide end-to-end production support for BCOM applications, including incident evaluation, root cause analysis, and issue resolution to maintain service stability.
Lead incident response, post-incident reviews, and problem management activities for critical BCOM issues while coordinating with SAP and middleware teams.
Guide knowledge management through the development and maintenance of support documentation, operating procedures, runbooks, and operational plans.
Provide daily technical leadership and mentoring to India-based BCOM Operations Engineers while supporting capability development and operational excellence.
Partner with SAP, AEM, middleware, and e-commerce product teams to improve release readiness, platform reliability, ITSM maturity, and continuous improvement plans.

5+ years of experience in IT production support, application operations, or e-commerce platform support, including leadership experience.
Bachelor’s degree in Computer Science, Engineering, or a related field.
Experience supporting B2B or B2C commerce platforms, order management systems, checkout processes, or integration middleware technologies.
Working knowledge of SAP, Adobe

Manager (AEM), middleware integration patterns, observability tools, and enterprise support practices.
Experience with ITSM processes, incident and problem management, with the ability to communicate technical issues and business impacts.

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

Complimentary preventive health check-up for you & your spouse
OPD coverage
Best in class leave plan including paternity & family care leaves
Counselling sessions to prioritize mental well-being
Exclusive discount vouchers on Levi's products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Bengaluru, India

FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account.

Note: This description reflects the current scope of the role and may be subject to change at any time.

Engineer III, Systems Reliability Engineering