About this role
About the Role ASM is seeking a Global Product Support Engineer to serve as the technical authority for advanced EPI systems, solving complex problems and supporting cutting-edge tools. This role combines hands-on problem solving with global collaboration to impact tool performance, customer confidence, and ASM’s reputation for technical excellence. What You'll Do
- Provide advanced technical support for complex electro-mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Support customer installations and deliver technical training when deeper expertise is required
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations What We're Looking For
- Strong semiconductor experience, technical depth, and the confidence to lead in high-stakes situations
- Proven experience diagnosing and resolving complex technical issues
- Minimum 3 years of experience in semiconductor manufacturing environments
- Strong understanding of electro-mechanical systems and software-driven equipment
- Excellent analytical and problem-solving skills
- Ability to clearly communicate complex technical concepts to both technical and non-technical audiences Nice to Have
- Bachelor's degree in Engineering (Mechanical or Electrical Engineering preferred) Compensation & Benefits
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations