Engineer II, Global Product Support

About the Role As an Engineer II, Global Product Support at ASM, you will play a key role in ensuring the successful introduction, deployment, and lifecycle support of ASM's advanced semiconductor equipment. You will function as a system-level technical expert, collaborating with Product Development, Manufacturing, Field Service, and Customer Support to drive New Product Introductions (NPI), continuous product improvements, and field readiness. What You'll Do

• Own assigned products throughout the product lifecycle, from concept and development through alpha, beta, and product release phases.
• Serve as the system-level product expert across hardware, software, electrical, and process domains.
• Lead New Product Introduction (NPI) and Continuous Improvement Program (CIP) activities to ensure successful product deployment and operational readiness.
• Develop test plans, coordinate demo lab activities, and support field implementation readiness for new products and features.
• Drive Design for Service (DFS) and Design for Install (DFI) initiatives through product design reviews and cross-functional collaboration.
• Develop, document, and deploy Best Known Methods (BKMs), installation procedures, and operational guidelines to support scalable field execution.
• Collaborate with engineering, manufacturing, FEMS, and field teams to identify, troubleshoot, and resolve critical product issues.
• Support product validation, system integration activities, and smooth transitions between alpha and beta development phases.
• Lead technical taskforces for complex product issues, providing technical direction, escalation management, and stakeholder communication.
• Drive root cause investigations and corrective actions to improve product performance, reliability, and customer satisfaction.
• Support global field organizations by providing technical expertise, coaching, and readiness guidance for new product releases. What We're Looking For
• Bachelor's degree in Mechanical Engineering, Electrical Engineering (or related field).
• Experience as a semiconductor equipment engineer, with ability to solve complex technical challenges and lead cross-functional initiatives.
• Strong collaboration and communication skills across Product Development, Manufacturing, Field Service, and Customer Support.
• Familiarity with New Product Introductions (NPI), Continuous Improvement (CIP), Design for Service (DFS), and Design for Install (DFI) concepts would be a plus.