Engineer II, Field Service

About the Role

ASM is seeking a Field Service Engineer II to install, maintain, and troubleshoot ASM's advanced semiconductor capital equipment at customer fabrication facilities. This early-career role focuses on maximizing equipment performance, minimizing downtime, and delivering exceptional customer support in a fast-paced environment. You will work closely with customers, internal technical teams, and field service management to ensure successful service outcomes. What You'll Do

• Assist with the installation, qualification, startup, checkout, and decommissioning of ASM's complex electromechanical semiconductor capital equipment.

• Perform preventative maintenance, corrective maintenance, upgrades, and repairs on ASM semiconductor systems.

• Troubleshoot complex electromechanical, pneumatic, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.

• Conduct diagnostic procedures to isolate equipment issues and develop effective corrective action plans.

• Implement engineering changes, field modifications, and equipment upgrades as released through Engineering Change Orders (ECOs).

• Respond to customer equipment issues and provide timely, accurate, and high-quality technical solutions.

• Collaborate with ASM technical support, engineering teams, and customers to resolve equipment performance issues.

• Maintain detailed service documentation, maintenance records, parts usage records, and management reports.

• Prepare and communicate daily status updates, pass-down reports, and issue escalations.

• Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.

• Ensure customer satisfaction through professional service delivery and proactive communication.

• Promote ASM spare parts offerings and identify opportunities for future business growth.

• Follow ASM safety procedures and exercise stop-work authority when unsafe conditions exist.

• Work in semiconductor cleanroom environments while adhering to required PPE. What We're Looking For

• Bachelor's degree in engineering or a related field.

• Strong ability to install, diagnose, and repair complex electromechanical systems, including pneumatic, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled components.

• Excellent diagnostic, problem-solving, and corrective-action skills, with experience documenting maintenance and service activities.

• Effective communication skills and a customer-focused mindset; ability to collaborate with technical support, engineering teams, and customers.

• Commitment to safety procedures and proper PPE in semiconductor environments.