Engineer II, Field Service - 林口/桃園
About this role
About the Role As a Field Service Engineer at ASM, you will support service and process operations in Taiwan, working independently on complex problems with a focus on customer satisfaction and long-term relationships. What You'll Do
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Develop action plans for problem resolution and present to internal and external customers.
- Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
- Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
- Coach / mentor lower level FSEs to higher level skill sets.
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