About this role
About the Role As a Field Service Engineer at ASM, you will support service and process operations in Taiwan, working independently on complex problems with a focus on customer satisfaction and long-term relationships. What You'll Do
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Develop action plans for problem resolution and present to internal and external customers.
- Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
- Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
- Coach / mentor lower level FSEs to higher level skill sets.
- Projects manage new evaluations and present to client, you will be responsible for ensuring the success of the project.
- Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
- Support CS EE /Sales/BU as one team to success site base operation/service. What We're Looking For
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Bachelor Degree or above in an Engineering discipline.
- 3 years or above of technical experience and deep business perspective.
- Shift work/On call working mode will be required.
- Valid driver's license is required for this role.
- Domestic and International travel of at least 25%~50% will be required for this role.