About this role
About the Role As a Field Process Engineer at ASM International, you will understand customer needs, provide field process support, and implement solutions aligned with BUs to deliver service and value that meet or exceed expectations. You will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites. What You'll Do
- Evaluate, understand and identify current customer needs, while anticipating future needs and building long-term sustainable relationships and solutions.
- Drive continuous improvement of the customer experience through team, process and support tool development.
- Drive and manage new product installs and subsequent process development.
- Lead new site startup and planning/risk assessment for readiness/execution to achieve customer recognition and satisfaction.
- Define project scope and resource planning together with BU; escalate to Manager for resource gaps.
- Support CS EE / Sales / BU as one team to success site base operation/service. What We're Looking For
- Master’s degree or above.
- Solid technical knowledge and deep business perspective in the semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
- Strong industry experience supporting complex instrumentation, applications and informatics.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Ability to collaborate with others to find the best solutions.
- Good command of English. Nice to Have
- Experience in CVD/ALD/Furnace/EPI processes is a plus.