About this role
About the Role Engineer I Technical Services supports Copeland customers with technical issues across HVACR and temperature monitoring systems. This role blends remote troubleshooting, controller programming, remote commissioning, and lab support to ensure customers achieve reliable operation and satisfaction.
What You'll Do
- Technical Support & Troubleshooting: Respond to customer inquiries via phone, email, and chat; perform initial triage for basic to moderately complex issues; troubleshoot controllers and system applications; document interactions with detailed cases; create visual troubleshooting/installation guides.
- Programming & System Configuration: Independently program Copeland Supervisory Controllers (e.g., E2, E3, Site Supervisor); assist in troubleshooting and optimizing configurations to improve system performance.
- Remote Commissioning: Conduct remote commissioning via phone to ensure start-up sites are operational before on-site sign-off with the contractor.
- Graphical Custom Screens: Assist in creating graphical custom screens using standard tools, including mapping instruments and installing on PCs.
- Food Service Troubleshooting and Technical Support: Provide technical assistance for temperature monitoring products, especially for Food Service Applications, ensuring proper functionality and customer satisfaction.
- Process Documentation, Continuous Learning and TS Laboratory Management: Contribute to the knowledge base with FAQs and articles; participate in cross-training and training sessions; assist in maintaining the technical services laboratory, including inventory checks and basic device maintenance; assist in creating device simulators under senior guidance.
What We're Looking For
- 1 year of BPO experience.
- Preferably an EE/ME/ECE graduate.
Compensation & Benefits
- Flexible and competitive benefits plans with flexible time off, including paid parental leave (maternal and paternal), vacation and holiday leave.
- On-site training during the first two months (Monday to Friday; PH holidays observed) and a hybrid on-site/remote work arrangement.
- Global opportunities and a collaborative culture focused on sustainability and cutting-edge HVACR technology.