Engineer I & II, Field Service

Job title: Engineer I & II, Field Service

About the Role Join ASM as an Engineer I or II, Field Service, supporting advanced semiconductor equipment at customer sites in Hillsboro, OR. You will help ensure tools operate safely and at peak performance, with hands-on training and opportunities to grow alongside experts in the field. Domestic and international travel of up to 75% is required.

What You'll Do

• Engineer I, Field Service: Install, maintain, and repair ASM semiconductor equipment at customer sites; troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods; deliver clear, timely, customer-focused support with a safety-first mindset; document work performed and support updates to service procedures; support process improvements and contribute ideas to enhance tool performance; assist with customer escalations.
• Engineer II, Field Service: Install, maintain, and repair ASM semiconductor equipment with limited supervision; lead troubleshooting of complex tool and process issues using structured diagnostic methods; perform in-depth root-cause analysis and recommend data-driven corrective actions; analyze tool performance data to anticipate issues and propose targeted improvements; provide training and on-the-job guidance to newcomers; identify operational risks and propose minor process or procedure enhancements; document service activities and support beta testing; manage day-to-day customer engagements with a proactive, customer-first approach; support escalations and collaborate with cross-functional experts to drive resolution.

What We're Looking For

• Engineer I, Field Service: Bachelor’s degree in Electromechanical Engineering or related field; 1–3 years of field service or OEM capital equipment experience; ability to read schematics; knowledge of safety and cleanroom guidelines; ability to work independently and in a team; willingness to travel domestically and internationally; proficiency with MS Office.
• Engineer II, Field Service: Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or Master’s degree with 0 years of experience; experience in field service or semiconductor capital equipment; ability to interpret schematics; experience with structured troubleshooting; knowledge of cleanroom and semiconductor safety protocols; strong communication skills; ability to work independently and as part of a team; willingness to travel domestically and internationally; proficiency with MS Office.

Nice to Have

• Engineer I, Field Service: Semiconductor field service or capital equipment experience; knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling; experience writing procedures or process documentation; strong customer-service mindset and organizational skills; familiarity with structured problem-solving methods; experience supporting escalations or beta-site activities.
• Engineer II, Field Service: Hands-on semiconductor field service experience; working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling; experience leading structured root-cause analysis; experience providing field data to engineering or design teams; background supporting beta-stage or early-option tools; familiarity with structured problem-solving techniques; strong customer-service mindset and organizational skills.

Compensation & Benefits Salary information not disclosed in the posting. Benefits and additional details not specified.