About this role
About the Role ASM's Global Sales, Services & Spares IQ and Sustaining teams are seeking Engineers I & II, Field Service to join ASM at a customer site (Intel) in Chandler, AZ. This is a hands-on, field-based role supporting ASM’s advanced semiconductor equipment at customer sites, ensuring tools operate safely and at peak performance. The role involves up to 75% travel and offers hands-on training, with multiple shift options to support manufacturing operations. What You'll Do
- Engineer I, Field Service: Install, maintain, and repair ASM semiconductor equipment at customer sites; Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods; Deliver clear, timely, customer-focused support with a safety-first mindset; Document work performed and support updates to service procedures; Support process improvements and contribute ideas to enhance tool performance; Assist with customer escalations.
- Engineer II, Field Service: Install, maintain, and repair ASM semiconductor equipment with limited supervision; Lead troubleshooting of complex tool and process issues using structured diagnostic methods; Perform in-depth root-cause analysis and recommend data-driven corrective actions; Analyze tool performance data to anticipate issues and propose targeted improvements; Provide training and on-the-job guidance to newcomers on routine service tasks; Identify operational risks and recommend minor process or procedure enhancements; Document service activities and contribute updates to procedures and best practices; Provide detailed field feedback to engineering and design teams and support beta testing; Manage day-to-day customer engagements with a proactive, customer-first approach; Support escalations and collaborate with cross-functional experts to drive resolution. What We're Looking For
- Engineer I, Field Service: Bachelor’s degree in Electromechanical Engineering or related field; 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment; Ability to read and interpret electronic and electromechanical schematics; Basic knowledge of safety protocols and cleanroom guidelines; Ability to apply rules and procedures in own activities; Ability to fully understand tool architecture and control algorithms and explain operating principals to peers; Clear written and verbal communication skills; Ability to work independently and in a team; Willing to travel up to as required for the role domestically and internationally; Knowledge of safety procedures and cleanroom guidelines; Proficiency with MS Office.
- Engineer II, Field Service: Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience; Experience in field service or semiconductor capital equipment; Ability to interpret electronic and electromechanical schematics; Experience with structured troubleshooting methodologies; Knowledge of cleanroom and semiconductor safety protocols; Strong communication skills, both written and verbal; Ability to work independently and within a team; Willingness to travel domestically and internationally; Proficiency with MS Office. Nice to Have
- Engineer I, Field Service: Semiconductor field service or capital equipment experience; Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling; Experience writing procedures or process documentation; Strong customer-service mindset and organizational skills; Familiarity with structured problem-solving methods; Experience supporting escalations or beta-site activities.
- Engineer II, Field Service: Hands-on semiconductor field service experience; Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling; Experience leading structured root-cause analysis; Experience providing field data to engineering or design teams; Background supporting beta-stage or early-option tools; Familiarity with structured problem-solving techniques; Strong customer-service mindset and organizational skills. Compensation & Benefits
- Salary not disclosed; Travel-intensive role with up to 75% domestic/international travel; Shifts: Shift 4, Shift 5, Shift 6, Shift 7 as listed; Training and growth opportunities.