About this role
About the Role ASM is seeking a Field Service Engineer in Taiwan (Hsinchu) for an early-career position. You’ll work with customers to understand needs, lead site start-ups, and drive improvements in ASM equipment and operations. The role requires independence, collaboration, on-call shifts, and 25-50% travel. What You'll Do
- Evaluate, understand and identify current customer needs, while anticipating future needs and building long-term relationships and solutions.
- Develop action plans for problem resolution and present to internal and external customers.
- Ensure communication channels via phone, email, and presentations to enable efficient follow-up.
- Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations.
- Coach / mentor lower level FSEs to higher skill levels.
- Manage projects for new evaluations and present results to clients; ensure project success.
- Lead new site start-up and planning / risk assessment for readiness / execution to achieve customer recognition and satisfaction.
- Define project scope and resource planning with the BU; escalate resource gaps to Manager.
- Work independently on highly complex problems while meeting timelines, objectives, and goals.
- Support CS EE / Sales / BU as one team to ensure site-based operations / service. What We're Looking For
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Bachelor Degree or above in an Engineering discipline.
- 0-3 or 4~8 years of technical experience with deep business perspective, preferably in the semiconductor equipment/field service domain.
- Valid driver's license.
- Willingness to perform shift work / on-call and travel 25-50%.