Engineer, Cloud Operations

Engineer, Cloud Operations

remote type

Onsite

locations

London

time type

Full time

posted on

Posted Yesterday

job requisition id

JR102767

Technology Services team is integral to maintaining the Firm’s overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm’s offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations. In addition to overseeing critical enterprise systems and providing world-class client service to our global user community, we are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events. Technology Services plays a significant role in supporting the Firm’s systems and people.

Role Summary

The Cloud Operations Engineer will be part of a team responsible for administering and operating the Firm's worldwide infrastructure, with a particular focus on cloud platforms and collaboration services. This includes providing cloud administration and engineering support across Microsoft 365, Google Suite and cloud-based AI tools, supporting platform maturation and service adoption, and ensuring that applications, services and infrastructure are operated in line with Firm standards. The role is central to maintaining resilient and secure technology services, supporting operational efficiency and underpinning our strategic use of cloud technologies.

Working closely with various teams, including but not limited to Operations, Business Services, Support Services and regional Shared Services centers, the Cloud Operations Engineer will act as a key point of coordination for operational escalations, complex issues and platform onboarding activities. The role also contributes to design documentation and technical artefacts, supports service transition to Business-as-Usual (BAU) and helps mature operational support capabilities across the Firm.

We are keen to meet people who work most comfortably in a fast-paced environment and who can review, analyze and manage a busy schedule of operational and engineering activity with multiple moving parts. We expect our Cloud Operations Engineers to be comfortable working across multiple cloud platforms, interpreting technical information, identifying issues in configurations and collaborating with stakeholders to resolve them.

Key Responsibilities

Provide cloud administration and engineering support across core platforms, including:

• Microsoft 365