About this role
About the Role The Engine Product Technical Specialist serves as the technical authority and primary liaison between field operations, dealers, and internal product engineering teams for engine-related concerns. This role acts as the voice of the customer, ensuring rapid identification, containment, and resolution of engine performance, reliability, and quality issues. The specialist provides advanced technical support for escalated engine issues, drives root cause analysis, and collaborates with cross-functional teams to implement corrective actions and product improvements. A strong focus on minimizing customer downtime and enhancing overall product quality and satisfaction. Candidate must be able to commute to New Holland, PA or Racine, WI What You'll Do
- Serve as the primary technical expert for engine systems, supporting dealers and internal teams with complex issue resolution.
- Provide second-level support for escalated engine concerns that cannot be resolved through standard channels.
- Conduct in-field investigations to diagnose engine performance and reliability issues; collect and analyze technical data.
- Lead root cause analysis and partner with engineering and product management teams to drive corrective actions.
- Identify emerging quality trends and proactively escalate systemic engine issues.
- Support development and validation of Product Improvement Programs (PIPs), service bulletins, and rework instructions.
- Coordinate testing and validation of corrective actions, including field trials and items on test.
- Act as a key contributor to early product monitoring, ensuring rapid response to new product issues.
- Collaborate with technical publications to enhance service manuals and documentation.
- Participate in service meetings and provide technical training and guidance to dealers and support teams.
- Manage failed component returns and support detailed failure analysis.
- Ensure timely communication of technical updates through established systems and channels.