About this role
Engagement Manager
Location: Remote (United States)
Role Overview
The Engagement Manager plays a unique leadership role across the customer lifecycle, partnering closely with Client Directors, Solution Engineers, Practice Leads, Project Managers, and Delivery teams from select customer pursuits through successful delivery and long-term account growth.
Beginning during the sales cycle, the Engagement Manager contributes industry & product thought leadership, implementation expertise, transformation guidance, and delivery leadership to help shape executable solutions, reduce delivery risk, and establish customer confidence before an engagement begins. Following contract execution, the Engagement Manager serves as the executive delivery partner to the client, accountable for the overall health, performance, and strategic growth of a defined portfolio of client accounts.
This role ensures delivery excellence, strong financial performance, and high levels of client satisfaction across all engagements within the portfolio. The Engagement Manager provides executive oversight by aligning delivery execution with customer business objectives, proactively managing risk and commercial performance, and identifying opportunities for account expansion and long-term customer success.
Working across Sales, Global Delivery, Architecture, Finance, and Practice Leadership, the Engagement Manager connects customer strategy, delivery execution, and commercial outcomes to ensure every engagement strengthens the customer relationship, protects Thunder's reputation, and positions the account for continued growth and sustained profitability.
Responsibilities
- Select Customer Pursuits & Pre-Sales Leadership
- Partner with Sales, Solution Engineering, and Practice Leaders during strategic customer pursuits, bringing delivery leadership and implementation expertise into the sales process.
- Participate in customer discovery sessions, executive workshops, and transformation discussions to help customers define business outcomes and implementation strategies.
- Contribute to solution development, delivery approach, staffing strategy, and proposal planning to ensure customer commitments are executable and aligned with successful delivery.
- Identify delivery, commercial, and implementation risks early, helping shape solutions that balance customer outcomes with successful project execution.
- Provide leadership through the transition from sales to delivery, ensuring continuity of customer relationships, business objectives, and implementation strategy.
- Account Portfolio Governance & Health
- Own overall delivery health across all projects within assigned accounts
- Monitor RAG status, EVA, margin performance, utilization alignment, and resource mix
- Lead structured account governance cadence (monthly/quarterly business reviews)
- Ensure adherence to delivery methodology and quality standar