About this role
About the Role AWS Professional Services is seeking a customer-obsessed Engagement Manager (EM) to lead and deliver cloud transformation engagements for enterprise customers in Taiwan. The EM serves as the primary commercial and relationship owner for ProServe customer engagements — responsible for scoping, selling, structuring, and managing the delivery of complex professional services projects. This role bridges sales and delivery, ensuring customer outcomes are achieved while driving bookings, revenue, and margin targets. The ideal candidate combines strong consultative selling skills, program management rigor, and deep knowledge of the Taiwan enterprise market. What You'll Do
- Own a portfolio of customer accounts and drive ProServe bookings and revenue growth
- Identify and qualify professional services opportunities through consultative discovery with customer stakeholders
- Develop Statements of Work (SOWs), proposals, and commercial constructs (T&M, fixed-price, managed services, outcome-based)
- Lead customer-facing workshops, executive presentations, and roadmap discussions to define engagement scope
- Build and maintain trusted advisor relationships with customer decision-makers (Director to C-level)
- Serve as the single-threaded owner for engagement success — accountable for scope, timeline, budget, and customer satisfaction
- Manage engagement delivery in partnership with ProServe Practice Managers and Consultants, ensuring quality outcomes
- Monitor engagement health, identify risks and blockers, and implement corrective actions proactively
- Drive customer adoption and consumption of AWS services through ProServe-led initiatives
- Manage engagement financials including margin, utilization, and revenue recognition
- Build and maintain a qualified pipeline ≥ 3x of individual bookings target
- Drive pursuit rigor: qualification, teaming, pricing, proposal development, and close
- Accurately forecast bookings and revenue on a weekly/monthly/quarterly basis
- Leverage CRM tools (Salesforce) for pipeline management and reporting
- Partner with AWS Account Managers, Solution Architects, and Specialist teams to identify and pursue joint opportunities
- Collaborate with ProServe Delivery Practices (Migration, Modernization, Data & AI, GenAI) to assemble the right teams for engagement What We're Looking For
- Customer-obsessed mindset with the ability to own end-to-end engagement success (scope, timeline, budget, satisfaction)
- Strong consultative selling skills, program management rigor, and deep knowledge of the Taiwan enterprise market
- Ability to scope, sell, structure, and manage delivery of complex professional services projects
- Experience building trusted advisor relationships with customer decision-makers (Director to C-level)
- Ability to collaborate across cross-functional teams including AWS Account Managers, Solution Architects, and ProServe Delivery Practices
- Track record of driving bookings, revenue, and margin targets