Engagement Manager

Job title: Engagement Manager

About the Role As an Engagement Manager at Miro, you will support the Go To Market organization by developing, positioning, and scaling Professional Services to help Enterprise customers accelerate outcomes with Miro. You will be the subject matter expert on Professional Services, driving a healthy services pipeline, bookings, and a global portfolio of service offerings aligned to customer needs. Day-to-day, you’ll align with sales leadership on priority accounts, lead customer discovery and proposal development, orchestrate pilots, support post-sale handoff and mobilisation of delivery teams, and optimize our global portfolio of both one-time and recurring Service Offerings. In essence, the Engagement Manager bridges the Sales promise to Delivery execution.

What You'll Do

• Business Development: Act as an advisor for positioning Professional Services with customers, ensuring Sales and Customer Success understand offerings and can articulate the value of services.
• Own pre-sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross-functionally to gain alignment.
• Lead customer discovery workshops and pilots to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value.
• Be accountable for the team's attainment of key metrics and outcomes, including service bookings, retention, expansion, customer outcomes, and customer satisfaction.
• Retain and nurture client relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately.
• Solution Orchestration: Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts.
• Incubate repeatable, AI-native customer solutions aligned with the Miro platform, and remain current on related features.
• Contribute to the development of professional services offerings and delivery methodologies.
• Delivery Oversight: Provide Consultants with subject matter expertise related to the proposed solution and client needs to ensure successful project delivery.
• Where appropriate and required, provide direct oversight to project teams during the full lifecycle of the engagement.
• Manage multiple strategic clients simultaneously.
• Proactively identify and mitigate risks to customer success, whether through feature additions, strategy & planning, or escalation.

What We're Looking For

• 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with Fortune 500 clients.
• 2+ years of experience operating in a pre-sales environment, shaping and scoping large and complex services engagements.
• Highly proactive, strategic thinker with a strong customer outcome orientation.
• Strong written and verbal communication skills, executive-level presence and experience working in a client advisory role.
• Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer solutions; familiarity with MCP and low/no code tooling a plus.
• Strong background in change management, with the ability to navigate and lead organisational transformations.
• Demonstrated ability to lead and manage projects with cross-functional partners and customers, yielding influence without direct authority.
• Familiarity with collaboration tooling and product/service development workflows is a plus.
• Willingness to travel to customer sites up to 25%.

Nice to Have

• Familiarity with MCP and low/no code tooling is a plus.

Compensation & Benefits

• Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Benefits may differ by location; please refer to the Global Miro benefits board for location-specific details.
• Join a diverse team where you can do your best work.

About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. We are a global team committed to belonging, collaboration, and inclusion.