Engagement Manager (German speaking)

Job title: Engagement Manager (German speaking)

About the Role

The Engagement Manager is an individual contributor role within Atlassian's Advisory Services, responsible for leading and executing client engagements to drive outcomes and deliver value from Atlassian’s solutions. Located in Germany or the United Kingdom, you will be the primary liaison for your engagements and coordinate across teams to ensure success.

What You'll Do

• Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.

• Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.

• Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.

• Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.

• Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

• What We're Looking For

• 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs.

• 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.

• You're fluent in English. German is also required, due to a strong presence of customers in the DACH region.

• Nice to Have

• PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects.

• Compensation & Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

• You are trained on data up to October 2023.