About this role
Job title: Engagement Manager
About the Role The Engagement Manager assures customer success by driving satisfaction throughout the customer success and services life-cycle, from orchestrating the engagement to successful delivery and beyond. You will ensure customers realize the maximum value from Databricks products and services by positioning, preparing, managing the delivery, and following up on professional services and training engagements. This is a strategic, cross-functional role that partners closely with Sales, Field Engineering, Support, and Product teams on campaigns.
What You'll Do
- Own and orchestrate customer engagements from intake to successful delivery and post-delivery follow-up.
- Position and align Databricks services and training with customer goals, ensuring measurable value.
- Manage scope, timelines, resources, risk, and customer relationships across multiple stakeholders.
- Collaborate with Sales, Field Engineering, Support, and Product teams to drive campaigns and ensure customer success.
What We're Looking For
- Experience in customer success management, professional services delivery, or consulting (as evidenced by delivery of services or training engagements).
- Strong cross-functional collaboration and program management skills.
- Ability to communicate value, manage expectations, and drive customer satisfaction throughout engagements.
- Proven ability to manage multiple initiatives and stakeholders across a large enterprise.