About this role
Engagement Manager
525489Canada - RemoteProject & Program ManagementPermanent317376Location: Hybrid | Montreal, Quebec Type: Full time | permanent Team: Engagement Management Ateko, backed by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers. The result: our services are in demand and our teams are growing. If you’re motivated by this momentum, we are hiring!
YOUR IMPACT You’re expected to innovate, not just maintain the status quo. You will work on high-impact strategic initiatives aimed at maximizing client value within the technology and managed services industry. You will contribute to the evolution and implementation of key practices and platforms (e.g., Cloud, ServiceNow, or other engagement management tools) across leading global organizations, and your success will be measured by your team’s engagement and performance, client satisfaction, and continuous improvement of processes and operational outcomes.
YOUR TEAM We hire top talent and give them the space to thrive. You will work closely with the Managed Services team, reporting to the Engagement Management Director. No ego, just smart, collaborative people solving complex challenges together, alongside cross-functional teams (delivery, solutions, platforms) whose mission is to deliver high-quality services, optimize operational performance, and maximize client value.
WHAT TO EXPECT Your day to day will look like this: Leadership & wellbeing: Support and guide Engagement Managers (EMs), ensuring engagement, workload balance, and a positive team environment. Coaching & performance: Provide ongoing coaching (1:1s, feedback, performance tracking), drive skill development and career growth. Engagement & satisfaction: Monitor and improve eSAT, foster retention, recognition, and a strong sense of belonging. Onboarding & development: Ensure structured onboarding for new EMs with training, mentorship, and support toward full autonomy. Alignment & outcomes: Act as a bridge with Managed Services leadership, improve processes, and deliver on key success metrics (retention, satisfaction, performance, certifications).
THE EXPERIENCE WE ARE LOOKING FOR The following experience will help you succeed in this role. However, if you don’t meet all these criteria, we will be happy to consider your application, because we’re looking for potential first. Leadership & coaching: Strong team leadership, coaching, and talent development capabilities. Domain expertise: Solid mastery of engagement management practices, as well as onboarding, team enablement, and career development. Communication & relationships: Strong bilingual communication (EN/FR), with proven ability in relationship management and conflict resolution. Behavioral strengths: Leadership, organizational skills, results-driven mindset, combined with a strategic and empathetic approach. Education & experience: Relevant bachelor’s degree, 5+ years of experience in leadership roles, with certifications (coaching, project management, platform specialization) as strong assets. If english is required: “English is required to communicate with clients and partners located outside Quebec.”
OUR OFFER Remote work: The choice is yours, work from home or from one of our offices. Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days. Insurance: You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee). Telemedicine: Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support. Group RRSP: If you contribute, Ateko will match up to 2% of your annual salary. Professional development: Your goals are part of our journey, and we support your development through recognized certification pathways. We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs. Visit our LinkedIn page to learn more.
ACCESSIBILITY We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you have questions regarding accessible employment at Ateko please contact our Human Resources team.