Engagement Advisor

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

The Role:

The Engagement Advisor serves as an initial point of contact for leads, referrals, and prospective clients, helping individuals understand available Community Supports services and determine potential eligibility. This role engages prospective clients by phone, email, and messaging while building trust and guiding them through the intake and engagement process.

The Engagement Advisor works closely with internal teams, health plans, and strategic partners to support a seamless client experience and contribute to engagement and conversion goals.

Primary Responsibilities

• Engage leads and prospective clients by phone, email, and messaging to understand their needs and educate them on available services.
• Gather client and caregiver information, conduct care assessments, and support eligibility determination and health plan submissions.
• Guide prospective clients through the engagement process, answering questions, addressing concerns, and supporting conversion.
• Maintain accurate and timely lead, client, and activity information in Salesforce.
• Coordinate with internal teams, health plans, and strategic partners while tracking performance against established engagement and sales goals.

This is a hybrid position, coming into the El Segundo office 1x per quarter.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• BA/BS degree in Communications or a related field preferred.
• 1–2 years of sales or customer service experience preferred.
• Experience engaging customers or prospective clients by phone, email, or other communication channels.
• Experience working toward established performance or sales goals.
• Knowledge of Salesforce or Salesforce Voice is a plus.

Skills

• Strong phone, written, and verbal communication skills.
• Relationship building and customer engagement.
• Sales, objection handling, and goal orientation.
• Organization, attention to detail, and follow-through.
• Proficiency with Microsoft Office and ability to work effectively in a fast-paced environment.

What We Bring to the Table:

• 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

• Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

• By applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

• $26—$28.97 USD