Endpoint Systems Support Analyst

About the Role The Endpoint Systems Support Analyst is responsible for the implementation, administration and support of Tangerine’s Endpoint Desktop, Laptop, Apple Mac, VDI, Mobile and Executive Support environment. This role also involves providing second-level onsite and remote support for Desktops, Laptops, Virtual Machines (VMs), Virtual Desktop Infrastructure (VDI), Mac, Mobile, network printers and server applications, as well as participating in compliance controls and maintaining the Business Continuity Plan (BCP). The role supports a highly secure, reliable, and well-managed IT operating environment. What You'll Do

• Robust skills in Microsoft Configuration Manager (MCM)/SCCM administration and engineering, particularly in application deployment, operating system deployment (OSD), and security updates.
• Must possess extensive experience in managing Microsoft Intune within a corporate environment.
• Build and implementation of Windows, MAC, Mobile Endpoint hardware and perform software installation, configuration and maintenance of Tangerine Desktops, Laptops, VMs, VDIs, Mobile and network printers which includes any software rollouts, upgrades, patches and/or service packs.
• Responsible for Windows and Apple Mac Endpoint Image management, Build and Deployment using Microsoft Endpoint Configuration Manager and JAMF.
• Provide second-level on-site and remote access support for all Endpoint Desktop, Laptop, VM and Apple Mac, Mobile hardware/software at all Tangerine sites.
• Involved in compliance related controls, software updates, monthly security patches, audit controls, support and maintain Business Continuity Plan (BCP). What We're Looking For
• Robust skills in Microsoft Configuration Manager (MCM)/SCCM administration and engineering, particularly in application deployment, operating system deployment (OSD), and security updates.
• Must possess extensive experience in managing Microsoft Intune within a corporate environment.
• Build and implementation of Windows, MAC, Mobile Endpoint hardware and perform software installation, configuration and maintenance of Tangerine Desktops, Laptops, VMs, VDIs, Mobile and network printers which includes any software rollouts, upgrades, patches and/or service packs.
• Responsible for Windows and Apple Mac Endpoint Image management, Build and Deployment using Microsoft Endpoint Configuration Manager and JAMF. Nice to Have
• JAMF experience (Mac endpoint management) is a plus.
• Experience with working across multiple Tangerine sites and providing on-site/remote support.