Endpoint Analyst

Mercy Ships is an international charity that brings hope and healing to the world’s forgotten poor through state-of-the-art hospital ships. Since 1978, our volunteer crew—made up of medical professionals and skilled workers from over 60 nations—has delivered free surgeries and medical care to over 2.8 million people in Sub-Saharan Africa, transforming lives one patient and one port at a time. Join our global team of over 3,000 volunteers and help us change lives daily.

About this role

The Endpoint Analyst works from specifications to install, configure and monitor desktops, mobile devices, and other network attached devices commonly used by the ship Crew.

What you will contribute

• A high degree of customer service for all support queries and follow to service management principles

• Respond to and resolve customer calls in a professional and timely manner

• Take ownership of customer problems and be proactive when dealing with their issues

• Build, deploy, maintain and/or upgrade new or existing Endpoint Management tools, such as Microsoft Endpoint Manager, WDS, WSUS, MDT and PXE Servers

• Research and recommend equipment and hardware solutions

• Monitor updates via Automatic Deployment Rules, Update Groups, Deployment Rings and other deployment methods

• Active Directory Process Automation and Group Policy administration

For This Role, You Will Need

• Successful completion of Mercy Ships On Boarding program required for commitments 12 months or longer

• Associate degree in Information Systems, or Computer Science, or the equivalent combination of education and experience preferred

• At least 2 years relevant work experience is required, preferably in an enterprise IT environment

• Certification in Microsoft Modern Workplace or Enterprise Mobility and Security preferred

• Working knowledge of windows registry, DHCP, DNS, DFS, Active Directory and/or Azure Active Directory.

• Good knowledge of latest desktop and mobile device operating systems administration tools and techniques to support Android, Apple and Windows devices.

• Help-desk and issue tracking software experience preferred

• MCP, CompTIA A+ and/or Network+ certification, or equivalent preferred

• Knowledge of technology deployment methodologies and frameworks for incident resolution

The experience of a lifetime is calling.

More than 1,200 volunteers from over 60 nations serve with Mercy Ships each year.

At Mercy Ships, we are proud to be recognized around the world for the life-changing surgeries and training we deliver. We could not achieve this without our dedicated community of talented volunteers.

Imagine finishing your shift and stepping onto deck as the sun sets—knowing that today you’ve helped transform the lives of those who need it most. Apply now to start a journey that will reshape the lives of those you serve — and your own.