END USER TECHNICAL SUPPORT

END USER TECHNICAL SUPPORT Technical Support L2 Noida, UP Posted: 8/25/2026

Job Description

Job ID#: 64731

Job Category:

END USER TECHNICAL SUPPORT

Position Type:

Contract_to_Perm

Duration:

Full Time

Remaining Positions:

1

Details:

Core Knowledge Requirements

EDI formats

• ANSI X12
• EDIFACT
• XML
• All comma separated files

Mapping tool

• Partner onboarding: Configure new trading partners, including setting up required EDI profiles and connectivity.
• New maps: Design and implement new EDI maps based on partner specs.
• Map modifications: Adjust existing maps to accommodate changes in partner specs or internal data requirements.
• Map failures: Diagnose and resolve mapping errors, transformation issues, or data mismatches.
• Job scheduling: Set up and manage scheduled jobs for EDI processing (e.g., transmission, translation, archival).
• Resend data: Resend data for failed messages.

SAP

• IDoc flow knowledge: Understand end-to-end IDoc lifecycle (creation, transmission, processing).
• Reprocess IDocs: Use SAP transaction codes, or manually edit and reprocess failed IDocs.
• IDoc creation: Trigger IDocs using standard output types; familiarity with SAP standard transactions
• Output types: Configure and troubleshoot output types for triggering EDI.
• EDI table entries: Work with SAP EDI tables (new entries and troubleshooting).
• EDI-specific customer master data fields: Maintain WE20 partner profiles, and maintain EDI customer master data fields.
• SAP job management: Understand and maintain SAP background jobs.
• New implementations: make the needed tests in the SAP system to set up a new EDI partner or make changes for existing EDI setups.

Job Requirements

Details:

• Technical Instructions for Communication Channels

• AS2

• • Install and configure AS2 adapters or middleware.
• • Manage certificates for encryption/signing.
• • Monitor transmission logs for acknowledgments (MDN).

• SFTP

• • Understand secure credentials and host keys.
• • Schedule and monitor automated file transfers via scripts or middleware.
• • Implement error handling for file delivery issues.

• Other skills (nice to have)

• • OpenText TLE knowledge: one of our current mapping tools
• • CLEO VL Trader knowledge: experience with CLEO VL Trader
• • BTP knowledge: migrate TLE mappings into BTP

• LI-AS2

Pay Range:

• Based on Experience

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