End User Systems Analyst

Superlanet is seeking an End User Systems Analyst for our healthcare client in Texas. This role will support desktop and end-user technologies across hardware, software, VDI, peripherals, and systems administration. The Analyst will independently troubleshoot complex issues, support projects and system implementations, and serve as a resource to less experienced team members. This is a direct hire, onsite position.

Responsibilities

• Independently plan, install, integrate, test, and validate desktop hardware and software solutions.

• Provide support and troubleshooting for Windows environments, Active Directory, DNS, DHCP, SSO, patching, printers, scanners, and other peripherals.

• Support desktop and thin client environments, VDI/Citrix, profile management, application/version control, and software licensing.

• Resolve escalated hardware and software issues while coordinating resources through resolution.

• Participate in change, release, incident, capacity, configuration, and architecture management.

• Support disaster recovery and business continuity solutions, including testing, documentation, backup, and restore processes.

• Participate in technology projects, system evaluations, implementations, integrations, and upgrades.

• Serve as a subject matter expert for assigned technologies and provide guidance to other team members.

• Develop and maintain technical documentation and contribute to the department knowledge base.

• Identify opportunities to improve systems, processes, and end-user support.

• Manage multiple assignments while balancing priorities, deadlines, and resources.

• Partner with technical teams and business stakeholders to communicate issues, solutions, and project updates.

Required Qualifications

• Technology support experience.

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related field, or equivalent experience.

• Hands-on experience supporting Windows operating systems, Active Directory, DNS, DHCP, and desktop systems administration.

• Experience with VDI/Citrix, thin clients, desktops/laptops, printers, scanners, and other end-user peripherals.

• Experience with system design, capacity planning, configuration management, and system lifecycle management.

• Strong troubleshooting and analytical skills with the ability to independently resolve complex technical issues.

• Ability to work independently and support a 24/7 healthcare environment.

Preferred Qualifications

• A+, MCSA, MCSE, or relevant manufacturer certifications.

• Experience with System Center, antivirus, encryption, backup/restore, and disaster recovery.

• Healthcare IT experience.

• Experience supporting HIPAA-regulated environments.

• Experience serving as a subject matter expert or technical resource for end-user technologies.

Benefits

• Based on qualifications & experience $70,000-$80,000+