About this role
End User Support Specialist
Our client, a leading global investment bank, is seeking an End User Support Specialist to join their team.
Responsibilities
- Serve as the primary point of contact for VIP users, delivering high-touch, high-quality technical support.
- Respond swiftly and effectively to VIP user issues, minimizing workflow disruptions.
- Install, configure, and troubleshoot desktop systems, peripherals, and software applications.
- Manage video conferencing systems and provide support for offsite presentations.
- Work closely with the IT Help Desk and other technical teams to escalate and resolve complex issues.
- Support IT asset management by maintaining accurate inventory records.
- Ensure adherence to IT security policies and procedures.
- Stay informed on the latest technologies and recommend solutions to enhance the end-user experience.
Requirements
- Bachelors degree in Information Technology or a related field, or equivalent professional experience.
- 3 years of experience in desktop support, ideally within financial services or investment banking.
- Strong technical expertise with Windows and Mac OS, Microsoft Office 365, and basic networking.
- Excellent troubleshooting skills with a proactive approach to problem-solving.
- Familiarity with ITIL service desk processes.
- Outstanding customer service and communication skills.
- Fluency in Mandarin, Cantonese, and English to support bilingual users.
- Ability to work independently and collaboratively in a fast-paced, high-pressure environment.