About this role
Job title: End User Specialist - Piemonte & Liguria
About the Role End User Specialist role supporting customers in Piemonte & Liguria, based in Leggiuno, Italy. Primary focus on delivering first-line IT support to end users and maintaining smooth daily operations.
What You'll Do
- Provide end-user technical support and troubleshooting for hardware, software, and devices.
- Assist with user account setup, password resets, and access provisioning.
- Document issues and resolutions in the IT service management system.
- Collaborate with IT teams to escalate and resolve complex incidents.
- Maintain and upgrade user devices and ensure security/compliance.
What We're Looking For
- Prior experience in end-user support or service desk roles.
- Strong written and verbal communication in Italian; knowledge of English is a plus.
- Technical knowledge of Windows and macOS, mobile devices, and common office software.
- Ability to work onsite in Leggiuno, Italy and navigate regional IT support needs.
- Customer-focused, problem-solving oriented, and able to work in a fast-paced environment.
Nice to Have
- ITIL knowledge or experience with service management tools.
- Experience supporting manufacturing or industrial environments.