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End-to-End Process Transformation & Governance Lead

C&A

About this role

About the Role

Join C&A's Fit for Future programme as the End-to-End Process Transformation & Governance Lead. You will define standardised end-to-end retail processes across Merchandising, Planning, Ordering/Allocation, Supply Chain, Finance, Sourcing, and Master Data, and establish enterprise-wide E2E process governance in SAP-driven transformations. You will work hands-on with process teams to drive clarity, standardisation, and timely execution in the largest digital transformation in C&A's history. What You'll Do

  • Establish, lead, and continuously evolve an enterprise-wide E2E process governance function for C&A by embedding a scalable, lean, and outcome-focused framework; ensuring clear ownership, accountability, standards, and system-of-record documentation; chairing governance forums (Working Group and Steering Committee) to drive alignment and decision-making; fostering a strong cross-functional process community; and enabling enterprise-wide capability uplift through structured change prioritization, playbooks, training, and coaching.

  • Lead the F4F E2E process workstream. Develop and maintain a clear, executable roadmap aligned with the overall transformation programme. Ensure delivery against agreed objectives, proactively remove blockers, and ensure appropriate staffing and resource utilisation to meet timelines.

  • Ensure timely definition of interim, transition, and future‑state (To‑Be) end‑to‑end processes across the full F4F scope, starting with early MVPs (e.g. Assortment Planning).

  • Align future‑state processes to fashion industry best practice, track execution against agreed milestones, surface risks early, and connect E2E processes to downstream governance (change, testing, cutover, and adoption).

  • Define, recommend, and secure leadership alignment on end‑to‑end roles and responsibilities required to support new ways of working across the future operating model.

  • Identify, assess, and mitigate risks and issues across the E2E process landscape. Develop and drive action plans to resolve blockers or delays.

  • Provide regular, transparent progress and risk updates to senior leadership.

  • Steer external process expertise (System Integrator) to accelerate E2E process definition and ensure alignment with SAP and industry best practice. What We're Looking For

  • Deep experience in end‑to‑end process architecture and governance for large‑scale transformations.

  • Strong knowledge of standard fashion retail end‑to‑end process models.

  • Deep industry best practice expertise across areas such as Planning, Allocation, Merchandising etc.

  • Strong understanding of SAP S/4HANA process standards and the implications of design decisions on configuration and outcomes.

  • Ability to operate across business, IT, and external partners with authority and neutrality.

  • Strong facilitation, decision‑driving, and stakeholder alignment skills.

  • Capability to translate complexity into clear, actionable frameworks and roadmaps.

  • Comfortable operating in ambiguity while enforcing structure and execution discipline.

  • Excellent communication (verbal and written) and executive‑level presence.

  • High resilience, pragmatism, and bias for action.

  • Bachelor’s degree in Business, Engineering, or a related field; Master’s degree preferred.

  • 10+ years’ experience in E2E process design, ERP‑enabled transformation, or operating model change.

  • Proven experience leading process governance across multiple functions and systems.

  • Hands‑on experience with SAP S/4HANA process adoption and standardisation.

  • Hands‑on experience with process definition and modelling tools (e.g. Signavio).

  • Experience working with system integrators and SaaS vendors in complex programme environments.

  • Experience in fashion omnichannel business Nice to Have

  • Master’s degree or higher preferred.

  • Additional experience with agile delivery and large-scale vendor management. Compensation & Benefits

  • Learning and development opportunities via the C&A academy

  • Access to Partner Discount Scheme

  • Employee discount of 20% in C&A stores

  • 30 days' vacation plus an additional 3 days off

  • Corporate pension scheme

  • Mental health and wellness program

  • International and inspirational working environment

  • Positive working atmosphere with open feedback culture

  • Commitment to equal opportunity and inclusive workplace

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