About this role
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
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Leadership & Team Development:
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Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
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Drive continuous growth by coaching, training, and mentoring your team.
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Keep your team informed and engaged through clear, open communication.
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Empower your team with up-to-date product knowledge to meet customer needs confidently.
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Operational Excellence:
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Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
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Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
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Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
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Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
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Sales & Performance:
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Motivate your team to meet and exceed sales targets and KPIs.
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Identify growth opportunities for team members and suggest strategies for their development.
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Customer Experience:
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Set the standard for exceptional customer service and ensure it’s delivered consistently.
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Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
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Represent the Mountain Warehouse brand with enthusiasm and professionalism.
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Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We would love to meet someone who is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
Benefits
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Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
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50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
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A stable, successful and supported environment
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Length of service awards
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You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!