Employer Liability and Public Liability Claims Handler (6 - Month FTC)

Employer Liability and Public Liability Claims Handler (6 - Month FTC)

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking a skilled and knowledgeable Employer Liability and Public Liability Claims Handler to join our team on a contract basis. The successful candidate will be responsible for managing defence insurance claims up to £100,000, ensuring efficient and effective handling of each case. This role requires a strong understanding of the Ministry of Justice (MOJ) guidelines and all relevant legal aspects related to liability claims. The position operates on a day rate basis or a fixed term contract.

How you'll make an impact

• Manage and process employer liability and public liability claims up to £100,000, ensuring timely and accurate resolution.
• Conduct thorough investigations into claims, gathering necessary documentation and evidence to support defence strategies.
• Liaise with clients, claimants, solicitors, and other stakeholders to facilitate the claims process and negotiate settlements where appropriate.
• Ensure compliance with MOJ guidelines and all legal requirements throughout the claims handling process.
• Analyse and interpret policy coverage, liability, and damages to determine appropriate action on claims.
• Prepare detailed reports and documentation for each claim, maintaining accurate records and files.
• Collaborate with internal teams and external partners to develop effective defences strategies.
• Update brokers and insureds regularly on the status and progress of claims, ensuring clear and transparent communication.
• Stay updated on industry trends, legal developments, and changes in regulations affecting liability claims.
• Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.

About You

• Proven experience in handling employer liability and public liability claims, preferably within an insurance or legal environment.
• Strong understanding of MOJ guidelines and legal aspects related to liability claims.
• Excellent analytical and problem-solving skills, with the ability to assess complex situations and make informed decisions.
• Effective communication and negotiation skills, with the ability to build rapport with clients, brokers, and stakeholders.
• Detail-oriented with strong organisational skills to manage multiple claims simultaneously.
• Proficiency in using claims management software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.

Education and Experience:

• Relevant qualifications in insurance, law, or a related field are preferred.
• Previous experience in a similar role is essential.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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Why Work Here

The Gallagher Way

The Gallagher Way - the expectation of how business is conducted at Gallagher is just as relevant and meaningful today as it was 40 years ago.

The global workforce - regardless of how tenured the employee is at Gallagher - has a shared understanding of how it conducts business and treats colleagues.

It is a force that unites colleagues and lays out the expectations of oneself and of each other.

Growth for the Go-Getter

Gallagher is not for the wallflower. It's for those who advocate for themselves and others, seize an opportunity, have an unquenchable thirst for knowledge and develop a strong case for new ideas.

This drive is what makes Gallagher what it is and has fueled its exponential growth.

Navigating the Future Together

Gallagher thrives at the crossroads of adaptability and accessibility, fostering a vibrant workspace where ingenuity meets guidance.

Our leaders are not distant figures but active mentors, who are as engaged as they are visionary ingrained in the journey of growth and stability.

They are not just guiding forces but accessible partners in crafting a future of change where potential meets opportunity.

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Transparency in AI Usage

At Gallagher, we are committed to leveraging innovation technologies to enhance our recruiting process while maintaining fairness, transparency, and a human-centric approach. As part of this commitment, we utilize Artificial Intelligence (AI) tools to support and streamline certain aspects of the recruitment process. We are committed to guarding against unintended uses, unauthorized access, and potential harm associated with AI systems. We are committed to maintaining transparency in our use of AI and ensuring that all candidates are treated fairly and equitably throughout the recruitment process. Any data captured through the use of AI will be managed in accordance with our Global Applicant Privacy Statement. Our goal is to utilize technology that consistently generates accurate, reliable, and consistent results.

Third Party Recruiters

Third Party Recruiters

Search firms, consulting firms, or individuals who submit unsolicited resumes acknowledge that those resumes are available for Gallagher's consideration without any obligation to pay finder/referral fees. Gallagher, or any of its subsidiaries, will only pay a fee for a successful candidate placement when there is an agreement in place with the providing entity and the candidate submission complies with the regional guidelines for such submissions.

Avoid Phishing Scams

Avoid Phishing Scams

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. We also do not use Skype, Zoom, Telegram or Gmail as part of our hiring process. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do