About this role
About the Role Burberry is hiring an Employee Services Team Leader to shape and deliver high-quality HR operations across the employee lifecycle. This full-time (37.5 hours), 12-month fixed-term role is based in the Queen Street, Leeds office, leading a team and partnering with Payroll, HR Systems, Reward, HRBPs and Employee Relations to strengthen service delivery.
What You'll Do
- Lead the delivery of employee lifecycle processes, ensuring accuracy, quality and adherence to agreed service levels.
- Allocate and prioritise work across the team to maintain a consistent and efficient service.
- Oversee audits, compliance checks and data quality initiatives, ensuring strong governance and GDPR adherence.
- Act as a key point of contact for operational escalations, identifying root causes and delivering sustainable solutions.
- Partner with stakeholders across Payroll, HR Systems, Reward, HRBPs and Employee Relations to improve processes and enhance self-service capabilities.
- Support and develop team members through onboarding, performance conversations and ongoing development planning.
What We're Looking For
- Experience leading or supervising teams within HR operations or a shared services environment.
- Strong understanding of HR processes, controls frameworks and service delivery models.
- Ability to manage priorities effectively in a fast-paced, high-volume environment.
- Clear and confident communicator with the ability to build relationships across different levels of the organisation.
- Collaborative approach to problem solving with a focus on continuous improvement.
- Strong attention to detail with a commitment to data integrity, compliance and quality outcomes.