Employee Services - Performance & Advice Specialist (1-year contract)

About the Role Specialist contributes to the overall success of HR Services by ensuring goals, plans, and initiatives are executed to support the GHRO teams’ strategies. You will provide support to all business lines and countries, addressing and resolving medium-risk employment-related issues, ensuring issues are managed within SLAs and at the local level to mitigate negative impact. The role requires delivering accurate advice in compliance with governing regulations and Bank policies. What You'll Do

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Leverage extensive knowledge of HR policies and procedures and knowledge of/within the Bank’s various countries, business lines (and subsidiary companies), day-to-day operations, systems and technology to provide timely, efficient and valued solutions on medium risk employment-related issues and concerns.
• Promote and support a seamless and consistent experience for employees and People Leaders with medium risk ER issues and concerns; and updates and maintains accurate and adequate information within the ER case file, on an ongoing and consistent basis, until such a time as the issue is resolved.
• Independently reviews and assesses escalated Performance & Advice cases, ensuring consistency and alignment to established compliance regulations and Bank policies and processes on cases considered to be medium risk to the Bank. What We're Looking For
• Strong knowledge of HR policies and procedures and familiarity with the Bank’s countries, business lines, and systems to deliver timely solutions for medium-risk employee relations issues, while complying with governing regulations and internal policies.
• Ability to review escalated Performance & Advice cases for consistency with compliance regulations and Bank policies, managing cases toward resolution within SLAs.
• Customer-focused mindset with the ability to maintain accurate ER case files and provide accurate advice in line with regulations and internal policies.
• Strong collaboration and communication skills to work with employees, People Leaders, and HR teams across a multi-country organization.