Employee Services - Performance & Advice Consultant, Bilingual French/English

About the Role The Employee Services - Performance & Advice Consultant (Bilingual French/English) supports HR Solutions activities by providing timely, advisory, end-user support for HR systems and information. Based in Scarborough with a hybrid schedule, this role collaborates with multiple business lines and countries to resolve low-risk issues within SLAs and promote effective self-service. What You'll Do

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Assess the level of complexity for employee and manager inquiries, providing coaching or escalating to appropriate parties for resolution.
• Act in an advisory role by providing end-user support for HR systems, resolving issues and guiding employees in the usage of self-service functionalities where possible.
• Ensure positive and consistent experiences by understanding client requests, streamlining service delivery and identifying next steps.
• Leverage a combined and extensive knowledge of HR policies and procedures and knowledge of/within the Bank’s various countries, business lines (and subsidiary companies), day-to-day operations, systems and technology to provide timely, efficient and valued solutions on low risk employment related issues and concerns. What We're Looking For
• Bilingual in French and English (as reflected in the role title)
• Strong customer service orientation with ability to coach and escalate effectively
• Experience providing end-user support for HR systems and guiding users on self-service functionalities
• Knowledge of HR policies and procedures and familiarity with the Bank’s countries, business lines, and operations
• Ability to work within SLAs and manage local operations Compensation & Benefits (NOTE: Not provided in the posting.)