About this role
About the Role EY is seeking an Employee Relations Manager (Level 3 Assistant Director) based in Birmingham with hybrid working. The role supports the Senior ER Manager in the Financial Services area, delivering employee relations services in line with the Talent Operating Model, and coaching the Counsellor Advice Team to effectively manage cases. The role also handles medium to high-risk and complex ER cases alongside programmes/projects as required. What You'll Do
- Serve as the regular contact for queries from the regional Counsellor Advice Team (CAT) members and provide support to ensure a consistently high-quality ER service, identifying and escalating trends.
- Work closely with and build strong relationships with regional teams, Talent teams, and local leadership; support ER requirements in the Financial Services area as needed.
- Coach and develop members of the Counsellor Advice Team to enable effective case management.
- Take accountability for resolving medium to high-risk and complex ER cases, in collaboration with ER programmes/projects; travel to London as required. What We're Looking For
- Experience in employee relations and ER case management.
- Ability to act as a trusted advisor to local leadership and Talent teams; strong stakeholder engagement skills.
- Capability to coach and develop team members and enhance ER capabilities.
- Aptitude to resolve medium to high-risk and complex ER cases and work on ER programmes/projects.
- Flexible to hybrid working from Birmingham and travel to London as needed.