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Employee Relations Lead

MetLife
Tokyo, Japan Posted Jul 15, 2026
Hybrid

About this role

About the Role This position collaborates with HR and stakeholders inside and outside MLJ to handle employee relations (ER) matters, coordinating with internal and external experts (lawyers, social insurance labor staff, occupational health, etc.). Occasional collaboration with Global/Region. The role will involve ER case management, policy communications, and internal/external investigations, with the potential to lead ER responsibilities in the future. A solid knowledge of labor laws, compliance and risk mindset is required. What You'll Do

  • Support ER investigations for internal staff (HRBP) and CT employees (AG) in coordination with Legal, Compliance and other functions, and assist with external investigations (HRBP, Sales) in collaboration with legal/compliance teams.
  • Manage ER case work, maintain reporting channels, and coordinate with internal and external stakeholders, including liaison with external counsel on litigation cases.
  • Develop and maintain internal reporting systems and whistleblower channels; collaborate with Compliance on internal controls, labor regulations, and labor-management agreements; monitor legal amendments and respond to labor inspections.
  • Prepare for and eventually lead ER-related activities as the team grows; work across HR projects as needed. What We're Looking For
  • High communication ability and leadership to collaborate with internal/external members on project-based work.
  • Proactive mindset and the ability to maximize performance with limited resources.
  • Strong problem discovery and resolution skills, adaptability, and understanding of diversity.
  • A keen interest in staying up-to-date with latest laws and labor precedents; willingness to learn.
  • Experience in HR-related roles (especially HRBP, ER) and experience in compliance, risk, or legal work; familiarity with Japanese employment regulations. Nice to Have
  • Experience in HR operations (HRBP, ER) and compliance/legal.
  • Experience in the insurance industry or a company of similar size. Compensation & Benefits
  • Relocation assistance available.
  • Salary and additional benefits not disclosed in the posting.

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