Employee Benefits Open Enrollment/Onboarding Specialist

Employee Benefits Open Enrollment/Onboarding Specialist

Open Enrollment/Onboarding Specialist – Hybrid

Lincoln Park, New Jersey | Sales | Hybrid | $75,000 to $85,000 | Job ID: 181755

Job Summary

An employee benefits organization is seeking an Open Enrollment & Onboarding Specialist to manage group implementations and vendor performance. This hybrid role ensures a seamless setup and high-quality enrollment experience for employer groups and members.

Key Responsibilities

• Group Onboarding & Platform Configuration

• Onboard new employer groups onto our open enrollment platform.

• Configure employer contribution structures, employee classes, eligibility rules, and plan setup for each group.

• Ensure data accuracy and completeness before handoff to the enrollment firm.

• Enrollment Firm Oversight

• Serve as the primary point of contact and oversight for our enrollment partner, ensuring accounts are properly staffed to meet seasonal enrollment volume.

• Monitor staffing levels against group pipeline and enrollment deadlines, escalating capacity issues proactively.

• Conduct QA reviews of enrollment calls/sessions to ensure compliance, accuracy, and quality standards are met.

• Identify training gaps and coordinate additional training sessions with the enrollment firm's team as needed.

• Performance & Member Monitoring

• Track groups actively moving through the OE process, monitoring timeliness against enrollment windows.

• Monitor and support upselling of ancillary/voluntary products during the enrollment process.

• Ensure a high-quality member experience throughout enrollment, addressing issues in real time.

• Handoff & Implementation Coordination

• Coordinate end-of-OE handoff with the Implementation team to activate completed accounts.

• Ensure clean data transfer and documentation so Implementation can activate without delay or rework.

• Candidate Requirements

• Experience: 3+ years of experience in employee benefits administration, open enrollment, benefits/TPA operations, or a related field.

• Technical Knowledge: Strong understanding of group health plan structures including contributions, classes, and eligibility.

• Quality Assurance: Comfortable reviewing calls/sessions for QA and providing clear, constructive feedback to partners.

• Licensing: Active Life & Health (L&H) license is preferred.

• Compensation & Work Schedule

• Salary: $75,000 – $85,000 (commensurate with experience).

• Work Schedule: Hybrid arrangement allowing for 2-3 days working from home per week.

• Benefits: Comprehensive company benefits package included.

• Job ID: 181755